Complaints Procedure

If you are unhappy with any aspect of the service provided, please contact Michelle directly in the first instance to discuss your concerns. Every effort will be made to resolve the issue promptly.

If the matter is not resolved to your satisfaction, you can follow the formal complaints procedure through Richard Nelson LLP, the firm through which services are provided. Full details of the complaints procedure are included in the client care letter issued at the start of your instruction.

If you are still dissatisfied after the firm's internal complaints process has been exhausted, you may be entitled to refer your complaint to the Legal Ombudsman or the Solicitors Regulation Authority (SRA).

• Legal Ombudsman: Complaints can be made to the Legal Ombudsman within six months of receiving a final response from us. Further details are available on their website: www.legalombudsman.org.uk.

• Solicitors Regulation Authority (SRA): If your complaint relates to regulatory issues, you can raise it with the SRA. Visit www.sra.org.uk for more information.